What is your return policy?

Items purchased from acerOutlet.ca may be returned within 14 days from the date of receipt. In order for the return to be accepted, product packaging must be in its original condition. Original package contents, including manuals, CDs, registration forms and accessories must also be included. If any scratches are found on the product, or if there are missing package contents, the return will be refused without question.

Shipping for returns is at the expense of the buyer. Additionally, merchant and transaction fees incurred by acerOutlet.ca at the time of sale will be charged back to the customer and deducted from the total refund amount owed.

How long does it take to process an order?

Most items are processed and shipped within 1 business day. Shipping times vary (depending on your location) with most packages arriving at their destination within 1-4 business days. We have two shipping locations: US orders ship from Massena, NY and Canadian orders ship from Cornwall, ON.

Clients whose orders contain items out of stock can expect a processing delay of 2-3 business days.

Is it safe to pay online at acerOutlet.ca?

acerOutlet.ca transmits all payment information via a Secure Sockets Layer (SSL) connection to its payment gateway (Paypal). This ensures all credit card and payment information remains secure and confidential during the checkout process. The technology behind this process has been tried, tested and is often reported to be safer than buying products in-person.

Why is there a charge on my credit card statement from JTEC DISTRIBUTION INC?

All orders processed via acerOutlet.ca will appear on your credit card statement as "JTECDISTRIB" Jtec Distribution is the parent company of acerOutlet.ca and has been operating for over 10 years.

Who should I contact if my product is malfunctioning?

Click Here for information on technical support.

Does acerOutlet.ca sell or release my personal information?

acerOutlet.ca respects your privacy. We will not, under any circumstances, sell or release your personal information. 

Does acerOutlet.ca accept phone, fax, e-mail or chat orders?

At the present moment we only accept online orders. If you or your business / organization are looking to place a large order, we will provide volume discounts based on quantity demanded. For more information, please Contact us.

Which shipping carriers does acerOutlet use?

US shipments are shipped by UPS or USPS from Massena, NY.

Canadian shipments are shipped by DHL, Purolator, or Canada Post.

Tracking numbers are e-mailed to you upon release of your order.